Vox News Updates

The Economic Benefits of a Locally Based Solution Operational efficiency and customer satisfaction are critically important for contact centres. However, looking to global providers for the required cutting-edge technology generally comes with a globally sourced price tag, which can be costly in Rand terms. Add in the infamous volatility of… Read more »

How the Travel Industry Needs to Get Connected   From the moment that plane commuters reach their destination, travellers around the world can immediately hear the surround-sound beeping noises as passengers, now safely arrived, turn on their phones to once again become fully connected. We find a similar story when… Read more »

A partnership designed to revolutionise customer engagement in SA Poor customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and over the longer term, it can lose your business some of its existing clients, as well as… Read more »

People of Vox: Spotlight on Lunga Hoho When you meet Desktop Support Technician Lunga Hoho, you realise very quickly that he’s a ‘People Person’, through and through. Lunga, who works at Vox Head Office in Joburg (but helps people remotely around the country), is one of the Vox IT support… Read more »

Because we love you, we’re pulling a real life “but wait, there’s more!” Strap in, it’s cliché and infomercial time. Back by popular demand, but wait, there’s more, you asked, we delivered, don’t miss out – it’s all of the above, but mostly it’s time for an LTE Announcement. Last… Read more »

There are few things in life more painful than Eskom. Death perhaps, taxes (LOVE us some VAT increases), the price of petrol, Elon Musk – it’s a long list. They say South Africans are most adept at braai-ing, spotting danger at red lights, and acclimatising to scenarios that NOBODY else… Read more »

There’s an old saying that goes: “You get what you pay for.” It’s self-explanatory, implying simply that inexpensive goods or services are likely to be inferior to what you could get if you paid more. Think about Rolex watches and Gucci handbags versus their respective knock-offs. Or free internet email… Read more »

Tips to make sure you’re getting what you signed up for Picture the scene. It’s early afternoon and your small one is streaming HD videos in one room, your teenager is on a video call in their bedroom, and mom and dad are both working from home, simultaneously accessing the… Read more »

Getting the right fit for your household’s size, usage habits and budget There’s an age-old fairytale for children called ‘Goldilocks and the Three Bears’. If you think about it from a South African perspective, it’s really a tale of a home invasion – a minor and harmless one at least.… Read more »

Join the club and enjoy the benefits   The issue of how to become part of an elite, exclusive grouping that others urgently want to belong to has been around for centuries and more. An invitation to ‘join the club’ usually speaks to people’s pre-programmed desires to be part of… Read more »