Hospitality News Updates

By Iain Evans, Publisher of The Coffee Mag and Hostex 2026 Ambassador The hospitality industry in South Africa is evolving rapidly, and coffee has become far more than a beverage – it is now a cultural touchpoint, a marker of quality, and a vital part of the guest experience. As… Read more »

Hospitality education South Africa The global hospitality industry is evolving faster than ever — and so are the skills that employers are looking for. As hotels, restaurants, and tourism brands adapt to a more tech-driven, guest-focused landscape, hospitality schools in South Africa are under pressure to modernise their curricula. In… Read more »

Guest Satisfaction: The Key to Loyalty in Hospitality In the modern hospitality landscape, technology and luxury amenities may capture attention, but what truly drives guest satisfaction and customer retention goes far deeper—it’s rooted in human psychology. Great service is no longer just about efficiency or presentation; it’s about emotional intelligence.… Read more »

A Shift in Definition: Government Sets the Pace On 27 August officials from all major departments in the Gauteng Province signed delivery agreements with Premier Panyaza Lesufi. The documents set legally binding objectives to be met by the end of the 2028/29 financial year.Lesufi described the agreements as a social contract:… Read more »

The Rise of Eco-Luxury in Travel As travellers become increasingly conscious of their environmental footprint, a powerful trend is emerging: eco-luxury. Today’s high-end guests want more than opulent décor and fine dining and they expect sustainability to be woven into every element of their stay. From energy use to waste… Read more »